Tag Archives: Silent Knight

Silent Knight Tech-Ed Training in 2016

Welcome to 2016! I hope you had a wonderful holiday season. We are happy to announce that schedule for the first half of 2016 is now available on our website at www.silentknight.com. Once on our website, click on Training and select Schedule.

Tech-Ed Knight School is our popular instructor-led training course. This comprehensive course is designed for technicians who work on Silent Knight IntelliKnight® fire systems. The 3-day class will introduce technicians to system installation, SLC devices, emergency communication systems ECS, programming, and troubleshooting using the SKSS Software Suite. Hands-on exercises will solidify the learning experience. It is very important to mention that all attendees will receive continuing education credits (CEUs) for participating along with proof of course completion.

The Tech-Ed Knight School course covers:

  • 5600 FACP
  • Integrating CO and Emergency Communication Systems into Fire Alarm Systems
  • Silent Knight Selection Tool (SKST)
  • Installation of Addressable FACP
  • Understanding the Benefits of Addressable Technology
  • Signaling Line Circuit for SK Series Device
  • Programming and troubleshooting
  • Silent Knight Software Suite (SKSS)
  • Upload Event History and Detector Status
  • Wiring and hands-on exercises of Emergency Communication System
  • Hands-on SKSS programming exercises

Having conducted many courses, I can tell you that the value of these 3 days is immense and well worth your time. If you haven’t attended a Silent Knight training course, please consider doing so. If you have attended a training course, please refer it to someone you know and consider attending again.

Did you know that Silent Knight offers custom training? Please contact the Silent Knight training department for further details on how you can conduct a course at your office or location. Click here to view the latest training schedule.


About the Author
Brian Brownell joined Silent Knight as a Technical Trainer in 2011 and has worked within the fire alarm industry for 30 years.​

Three Clients That Need Emergency Communication Systems Now

For years, fire safety and home security have been seen as two separate entities. Even home security providers that sell both fire and security systems market them as two separate services packaged together rather than an all-in-one solution. For security integrators that provide equipment to businesses rather than directly to the end user, this dichotomy is even more pronounced. Recently, chatter among industry associates on social media pages has been focused on a common theme: Are there safe and practical ways for security integrators to also sell their clients fire systems?

The answer is yes. Security integrators should absolutely be selling fire systems to their clients in light of the elimination of the gap between security and fire safety engendered by emergency communication systems (ECSs), such as the one from Silent Knight. These ECSs make it easy for security integrators to make the case for adding a fire system to a sale.

With an ECS such as the Silent Knight 5820XL-EVS, users can send voice-recorded emergency messages to a target group for everything from fire events to security breaches to evacuation orders during natural disasters. In fact, ECSs are quickly becoming the standard for safety as three emerging client bases create demand for the level of safety preparedness they provide, as follows:

  • Hospitals: Hospital layouts are often complex and, therefore, difficult to navigate, especially with the possibility of heightened alarm—and even panic—during an emergency. Further complicating emergency incidents are the range of unique situations that exist in a hospital. For instance, consider the case of a patient who has entered the hospital via the ER and is subsequently diagnosed with a contagious disease and needs to be quarantined. An ECS can send an alert, notifying the wing, floor or entire hospital of the transportation of this individual to a sequestered room to avoid spreading germs.


Additionally, in areas of a hospital where fire or security alarms could affect the care of a patient, or cause further medical complications, ECSs can be used to notify nurses and hospital staff through voice communications rather than a low-frequency alarm—allowing hospital staffers to relay the message to their patients in a safe manner. Finally, an ECS gives hospitals the safety net of a backup system in case intercom systems are disabled during an emergency event.


  • Municipalities: As we recently discussed in our blog post on severe summer weather, municipalities are increasingly in need of support such as that encompassed by an ECS. With today’s climate, regardless of season, the risk of severe weather that can threaten lives and personal property is omnipresent. With an ECS, a town can effectively communicate emergency events, evacuation plans and the locations of shelters during the worst of circumstances. Upgrading to an ECS can be the difference between a town protecting its citizens and catastrophe.


  • Real estate developers: As a real estate developer, your goal is to build housing that fits your target audience’s needs. However, regardless of whether you’re building high-end apartments for the mega-rich, like Donald Trump, or affordable housing for the average Joe, safety needs to be top of mind. You help to protect your building tenants from all emergency events when you install an ECS. An ECS can be used to communicate the need for evacuation due to a natural disaster, building security breach, and fire or carbon monoxide leak. Furthermore, having a building wide ECS will help protect tenants who may not be equipping their own apartments with individual fire or security alarms.

When it comes to safety, regardless of the industry in which you’re operating, protection shouldn’t stop at one system or the other. When large populations need to be protected, either in hospitals, towns or apartment complexes, expect the worst (but hope for the best) case scenario. With ECS, there is now an all-in-one solution.

Get In Sync With Your Fire Alarm System

The full line of Silent Knight control panels and power supplies support synchronization for System Sensor, Gentex, Wheelock, Faraday, and Amseco devices. The Silent Knight addressable FACPs allow you to select the desired sync protocol through programming of the output groups assigned to the panels’ notification circuits. This allows you the flexibility to not only utilize the various manufacturer’s devices but also the capability to have circuits activate one type of synchronization output while others activate a different synchronization output. The intelligent power supplies (5496, 5895XL) used on the Silent Knight addressable panels are also capable of sync and use the same output group programming as the panel to select the desired sync protocol. It is important to note that Silent Knight does not guarantee that the intelligent power supplies will hold sync with other intelligent power supplies or the FACP.

strobe                 strobe

In applications where system-wide synchronization is required, it is recommended to use the Silent Knight conventional power supplies. The Silent Knight 5495 and 5499 power supplies can be selected for various synchronization protocols via dip switch settings. In addition, these power supplies have the capability to provide a pass-through function where the outputs of the power supply will follow the provided input. In cases where system-wide synchronization is required, a control panel capable of providing the appropriate synchronization protocol is used to drive the input of the power supply, the four outputs of the power supply will all follow and hold synchronization with the control panel. Multiple power supplies can be placed in series in this configuration to provide synchronization power for the largest systems.


About the Author
Bill Root is the Technical Support Supervisor for Silent Knight. Bill joined Silent Knight in 1988 and is responsible for managing applications and technical support across the Silent Knight product line. Bill is also NICET Level II certified.

Temporal 4 Notification Solutions

NFPA 720 has designated the Temporal 4 cadence output pattern for notification of carbon monoxide detection (CO) as the industry standard. In most cases, the annunciation of the Temporal 4 output is limited to the affected area and doesn’t require system wide notification. Silent Knight offers multiple solutions for Temporal 4 output: sounder bases, audio outputs and speaker tone.FireCO Temp 4 Detector Image

The B200S and B200S-LF sounder bases which, used in conjunction with the SK-FIRE-CO  detector, can provide the temporal 4 output for CO detection and the Temporal 3 output for fire detection where only localized annunciation is required. In addition, synchronization of the sounder bases for the Temporal 3 and Temporal 4 output can be accomplished through programming on the fire alarm control panel.

In applications where system wide annunciation of a CO alarm is required by the use of horns, Temp 4 Notification Imageyou must use either a 4-wire horn/strobe or horn only devices to achieve the Temporal 4 output. Currently, there are no 2-wire horn/strobes that can provide both the Temporal 4 for a CO alarm and Temporal 3 for fire alarm outputs. It is necessary to have a separate horn circuit that can be programmed to provide the Temporal 4 on CO alarms and Temporal 3 on fire alarms, while using a separate output to drive strobes utilizing the appropriate sync protocol. Again, synchronization of the Temporal 3 and Temporal 4 audio outputs can be programmed for the horns through the fire alarm control panel.

When using the 5820XL-EVS in applications where Temporal 4 is required for the speaker tone, a Temporal 4 or a Temporal 4 with the 520 Hz low frequency tone can be programmed for the speaker output. Synchronization cannot be accomplished through the speaker output.



About the Author
Bill Root is the Technical Support Supervisor for Silent Knight. Bill joined Silent Knight in 1988 and is responsible for managing applications and technical support across the Silent Knight product line. Bill is also NICET Level II certified.

Are You Up-to-Date On Your SKSS Software?

As Silent Knight releases new and updated fire alarm panel versions throughout the year, the latest version of SKSS up/downloading software is required to properly communicate to the panels. To verify the version of software you have, open SKSS, click on Help above the tool bar, then select About SKSS. The About SKSS dialog box will display the current version of SKSS. The current version of SKSS is 3.64. with the latest panel version being 15.

SKSS Image

One indication that your SKSS is not updated to the latest version are Model Not Supported errors when attempting to up or download a panel. This signifies that the software cannot recognize the panel version because it is newer than what the software will support.

Another way to verify your software version is with the Translate feature. The Translate option allows configurations to be saved in a version that matches the panel version. For example, if you try downloading a version 14 file to a version 15 panel, a Model Mismatch error will occur. You can Translate the version 14 configuration to version 15 and then successfully download to the version 15 panel. If you attempt to translate from a version 14 to a version 15 and version 15 is not an option, it would indicate that your SKSS is not up to date.

To check panel versions supported, open a panel configuration, select File at the top of the page and put your mouse pointer on Translate. A number box will appear. This number box indicates the version of panels SKSS currently supports.

If you need to update your SKSS, visit our website at www.silentknight.com. From the Home page, click on the Support tab and select 5660 Up/Downloading Software. Click on the Downloads tab and you will see a link to download a zip file. I find it convenient to save the zip file on your desktop where it is easy to locate and install. If SKSS is currently installed, it is recommended that you uninstall it first before installing the latest version. Ensure you backup your SKSS configuration files before uninstalling previous versions.

Have questions? Technical Support is available to help, just give them a call: 800-446-6444!


About the Author
Brian Brownell joined Silent Knight as a Technical Trainer in 2011 and has worked within the fire alarm industry for 30 years.​