As a trainer for Silent Knight, I know how important training is in this business. I also appreciate how essential it is to keep pace with product updates, product releases, and trends in the fire alarm and life safety industry.
Our responsibility is to ensure that people who attend Silent Knight training classes receive the best learning experience as possible. Our training department works closely with Engineering and Product Management to guarantee that our training modules and product demonstration equipment are current. We check equipment after each training session to confirm everything is in working order, and we also communicate with each other to find out what went well and how the experience could improve.
A key function of a trainer in the fire alarm business is to follow the industry. Training classes are Silent Knight product-specific, but topics such as code, industry products, and trends are prevalent throughout our sessions to provide well-rounded classes. Over the years it has been proven that one of the best resources for industry information is you, the class participant. There is a wealth of knowledge and experience in every training session we conduct, which is why you will find substantial class participation. This is what takes our training to the next level. In fact, it is not uncommon for a trainer/trainee working relationship to form beyond the training class.
Product training is critical in our line of business because the ultimate goal is life safety. Preparing and offering training is a responsibility we take seriously because understanding code and requirements, using the right equipment, and knowing how to install it ensures optimal solutions to save lives.
Let us know your thoughts on training by clicking on the Leave a Reply link above to enter your request. Click here to visit the Silent Knight training page.
About the Author
Brian Brownell joined Silent Knight as a Technical Trainer in 2011 and has worked within the fire alarm industry for 30 years.